Privacy Policy
Last updated: January 15, 2025
This Privacy Policy describes how Keyquilibrium (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.keyquilibrium (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms of service, and to protect or defend the Services, our rights, and the rights of users or others.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and Services. “Personal information” means information that identifies, relates to, describes or can be associated with you. For example:
- Contact details: Name, address, phone number, and email.
- Order information: Billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Username, password, security questions, and other authentication details.
- Customer support information: Details you provide in communications with us.
Some features of the Services may require certain information from you. You may choose not to provide this, but it may prevent you from accessing some features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include device and browser info, your network connection, IP address, and how you interact with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
- Service providers who support our site and services
- Payment processors who collect payment information to process your orders
- Analytics and advertising partners for better understanding and marketing
How We Use Your Personal Information
- Providing Products and Services: To provide you the Services, process your orders, send notifications, create/manage accounts, and facilitate returns/exchanges.
- Marketing and Advertising: To send marketing communications and show you relevant advertisements. (See the Cookies section below.)
- Security and Fraud Prevention: To detect and prevent fraud or malicious activity. Please keep your credentials safe and contact us if your account is compromised.
- Communicating/Improving our Service: To provide you support and continually improve the Services.
Cookies
Like many websites, we use cookies on our Site. Cookies help us power, improve, and analyze the Services, remember your preferences, and show relevant ads. You can block cookies in your browser settings—this may impact user experience or site features.
See also our Cookie Policy for more details.
How We Disclose Personal Information
We may disclose your personal information to third parties for contract fulfillment, service improvement, or as required by law. For example, we may share information with:
- Vendors or service providers who work on our behalf (IT, payment processing, analytics, customer support, shipping)
- Business and marketing partners (to provide services/ads to you)
- Our affiliates, for legitimate business purposes
- In a business transaction (merger, acquisition, bankruptcy, etc.), where permitted by law
- When you directly consent to such disclosure (e.g., shipping, social media, etc.)
We do not use or disclose sensitive personal information without your explicit consent or for profiling purposes.
Third Party Websites and Links
Our Site may link to third-party websites not under our control. We are not responsible for their privacy or security practices. We encourage you to review their policies before submitting any personal information.
Children’s Data
Our Services are not intended for use by children. We do not knowingly collect personal information of children. If you are a parent/guardian and believe your child has provided information to us, please contact us so we can delete it.
Security and Retention of Your Information
We implement reasonable security measures to protect your information. However, no method of transmission or storage is perfectly secure. Please do not send sensitive information via insecure channels.
Contact Information
If you have questions or need to exercise your rights regarding your personal data, contact privacy@keyquilibrium.